We are looking for an experienced, self-driven Director of Developer Support passionate about Web3. As a leader of the support team, you will leverage advanced technical knowledge and exceptional communication skills to assist subgraph developers and other people inside The Graph ecosystem. You will provide hands-on troubleshooting, feature explanation, and best practice guidance during critical and time-sensitive situations. Reporting directly to the CEO and managing two Technical Support team members, you will work together and lead a growing distributed community support team.
Subgraph developers are the primary way in which value flows into The Graph ecosystem. Therefore, as a crucial member of the Graph Protocol, you will have the opportunity to support developers who are reshaping the internet to a more fair and decentralized architecture.
Edge & Node is a globally distributed team. We work hard, but our remote-first team affords a high degree of autonomy and flexibility. Our few scheduled meetings tend to be in the morning, pacific standard time (PST). Most of our team, even at the individual contributor level, has started companies or led large teams and it shows in the way that people manage their own productivity. We’re mission-oriented, and hold one another accountable with results rather than vanity metrics like time spent at your desk. If you need to book a vacation, or make a doctor’s appointment, go for an afternoon run, or even just get some fresh air, we trust you to use your time effectively.
Despite being remote-first, our team is fairly tight-knit and often feels like a family. You can expect quarterly offsites (once Covid permits) in different parts of the world, where we strategize as a team, brainstorm around a whiteboard, go on team outings, have spirited and varied conversations over wine, coffee, or kombucha, and get to know each other on a personal level. We value diversity and bringing your whole self to work, including your weird hobbies, unique life experiences, cultural traditions, obscure music tastes, and whatever else makes you you. In addition to offsites, you’ll have the option to travel to conferences and meetups around the world, where you’ll get to know individual teammates on a more personal level and also build relationships with our users and community.
The Business team has horsepower to support a growing global ecosystem. We develop and execute on business strategy, create communications, manage partnerships and support network participants.
You will be working closely with our Business, Community and Engineering teams to execute end-to-end support. We work remotely with current team members located in the US, Germany, Argentina and Asia; and meet in person several times a year (unless there’s a pandemic).
We pay competitive salaries to all team members, based on level of contribution and country of residence, and offer generous health benefits to U.S. based employees.